Shipping & Delivery Process
Shipping and delivery
We work with reputable international courier companies such as DHL and FedEx that ensure safe and reliable delivery to destinations worldwide. Every parcel is properly secured and insured during transport.
Upon receiving your parcel, we recommend checking its condition in the presence of the courier. If any damage is found, please ask for a damage report to be completed – this will help speed up the claims process.
Delivery times:
- Local orders (Kenya): 2 - 7 working days with “destination collection point” courier service
- International orders: 1 - 3 weeks via DHL or FedEx with door-to-door service
Shipping costs
Shipping costs may be higher than the standard rate if the delivery address is classified by the courier as a remote area (e.g. small islands, locations with limited transport access). If you're unsure, please contact us at Christopherkieuphotography@gmail.com with your exact delivery address and we will let you know the shipping cost for your location.
Customs and additional charges
For international deliveries, additional customs duties, taxes, or other fees may apply depending on your country's regulations. These are paid directly to the courier upon delivery or as per your country's customs procedures.
Please note: Although we mark the artwork as an original piece of art, you might still be liable for customs payments for your country if applicable. We recommend checking your local customs regulations for artwork imports.
Contact Us
For any questions regarding your shipping and delivery process, please reach out to our team:
Location: Nairobi, Kenya